Publisher: Optimism Press, Year: 2022
ISBN: 0593418573,9780593418574
Here’s a rewritten version of your passage:
This New York Times bestseller is a must-read that’s revolutionizing the concept of hospitality and inspiring professionals across various fields.
– Featured in FX’s *The Bear* and Showtime’s *Billions*
– Selected as a JP Morgan NextList Pick
At just twenty-six, Will Guidara took over Eleven Madison Park, a struggling two-star restaurant that had yet to realize its full potential. Eleven years later, it was crowned the best restaurant in the world.
How did Guidara achieve this remarkable transformation? Through radical reinvention, a genuine partnership between the kitchen and dining room, and unforgettable, personalized hospitality. His team created unforgettable moments, such as surprising a family who had never seen snow with a magical sledding trip in Central Park and turning a private dining room into a beach paradise to console a couple whose vacation was canceled.
Guidara’s commitment to hospitality extended to his staff as well. He taught them how to give thoughtful praise and constructive criticism, emphasized that sometimes the solution to tough business challenges is to give more, and highlighted the transformative impact when a busser thinks like an owner.
Today, every business has the opportunity to embrace a hospitality mindset, transforming ordinary transactions into extraordinary experiences. Through captivating stories from his journey alongside industry icons like Daniel Boulud and Danny Meyer, Guidara inspires us to discover the magic in our work—for ourselves, our colleagues, and those we serve.
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